********************************************************************** * CallCenter / CallCenter Pro Version 3.5.8 for Windows * * V3, Inc. * ********************************************************************** Please read the information below carefully to be informed of new features and any changes to the software since the on-line help was last updated. Call Center ================== This version of COMponents includes the new Call Center interface. This interface is a replacement for the standard COMponent Server interface. Both have been included in this version and have an icon created for them in the COMponents Folder. Only one of these may be run at a time. TABLE OF CONTENTS ================= 1. Changes and Bug Fixes a. Changes Since v3.5.7 b. Changes Since v3.5.6 c. Changes Since v3.5.5 d. Changes Since v3.5.4 e. Changes Since v3.5.3 f. Changes Since v3.5.2 2. New Features a. TAPI Location/Dialing support b. Multiple Selection in Phone Lists c. New and improved user interface d. Speed enhancements e. Enhanced .wav file conversion support 3. General Information 4. Software License Agreement 1. CHANGES AND BUG FIXES =================================== a. Changes Since v3.5.7 1. Substantial support for record and playback using a sound card. We support modems that handle PCM directly and those that use Rockwell 4-bit ADPCM and USR GSM 6.1. 2. Enhanced error detection and recovery to help ensure proper operation of voice modems. b. Changes Since v3.5.6 1. Modems are connected directly via the COM port rather than through TAPI be default. TAPI provides better COM port sharing between applications. Every effort has been made to ensure that when COMponents is connected to a modem via a TAPI line that all features are available. However, due to the complex nature of this technique we can't warrant perfect operation on all modems. See section 2a to learn how to enable TAPI for COMponents if you require COM port sharing. If you encounter difficulties we suggest you switch back to direct COM port operation by disabling TAPI line detection as described in section 2a. 2. We are proud to offer additional Internet based communications services with COMponents. Information on these services has been placed in the COMponents Group. Check it out to see the great services offered and for a free Internet phone conferencing trial. c. Changes Since v3.5.5 1. Added Call Center interface. 2. Added option to Debug Options dialog to disable TAPI line auto detection. If you are experiencing difficulties when using a TAPI line, TAPI auto detection can be turned off by opening the About box on the Options menu and then clicking on the Info button while holding the CTRL and SHIFT keys down. This will bring up the Debug options dialog allowing you to turn off TAPI auto detection. The next time the application is run, a direct line can be setup by selecting Line/Modem Setup from the Options menu. 3. Fixed occasional problem with line not being answered when ringing. d. Changes Since v3.5.4 1. Added support for USR 56K. 2. Fixed occasional GPF when starting COMponent Workspace or COMponent Server when running Dialup Networking patch or Windows 95 OSR2. 3. Fixed problem with multiple TAPI lines using same modem. e. Changes Since v3.5.3 1. TAPI lines more rubust under Windows 95. This fixes problems with corrupted fax images being received on the remote fax. 2. Fixed occasional lockup when removing multiple entries from the schedule queue during fax job completion. 3. Fixed occasional GPF during fax send using class 1 fax protocol. 4. Fixed re-dial attempts and status not being reset for individual destinations during fax re-send operations. 5. Fixed occasional GPF when dragging and dropping fax pages in Layout View of the VIEWCOMponent. 6. Fixed occasional index file corruption in phone list. 7. Playing and recording of voice messages more rubust through the Play/Record dialog. 8. Fixed WAV file playback when using long filenames. f. Changes Since v3.5.2 1. Fixed problem with receiving "Failure to Initialize" error during fax send operations. 2. Fixed problem with receiving "Invalid File Format" error when installing over previous version of COMponents. 3. Fixed problem with receiving General Protection Fault when closing COMponent Workspace or COMponent Server with multiple TAPI lines. 4. Fixed problem with support for multiple TAPI lines. 5. Fixed problem with fax send operations occuring while a DATACOMponent window open on the same line while in interactive mode. 2. NEW FEATURES ================== We have tried hard to include many requested features in this latest version. Here is a list of the major changes. a. TAPI Location/Dialing support --------------------------------- You can configure COMponents to look at your TAPI location setup when trying to calculate dialable phone number. Yes, it's true! This means that you can now use Credit Cards and the built in Toll list to your heart's content. Just go to Options/Location Setup... to configure your current location to use TAPI rather than our own built in location information! Which ever TAPI location you have setup as the default under Windows will be used when dialing using COMponents with this feature turned on. b. Multiple Selection in the Phone Lists ----------------------------------------- Hard to believe, but the long awaited mulitple selection in phone lists has finally been implemented, once again, thanks to Scott. Now you really can highlight multiple entries and drag them onto a group all at once. You can also select multiple entries in the FaxWizard and create easy "on-the-fly" group sends. c. New and Improved user interface ----------------------------------- Schedule Queue ============== The fax schedule queue has been improved to allow viewing of each destination in the send rather than the entire job only. This means you can now see the "real-time" status of any destination in a large job and get an overview of the status of all jobs. From the Queue window in the FAXCOMponent just double click to exand and contract jobs. FaxWizard - Destination Page ============================ All keyboard/tabbing/Mnemonic issues have been resolved. Keyboard only users can now navigate the FaxWizard with much more ease. Line/Modem Setup ================ One new page has been added for FAX32COMponents and two new pages have been added for TELECOMponents. Chipset Tab =========== Help on this new tab has not been implemented in the online help system yet so this is your primary source of information. The Chipset Tab allows the end user more control over how that Fax Protocol treats their modem. Normally these values are preset in our Config files (.CFG), but now that we support TAPI, we don't always have the proper information required about the hardware to make our Fax Protocol perform optimally. The settings in this dialog allow you to modify the Major and Minor chipset types that are used by our software internally. If you are having trouble with sending or receiving faxes using a TAPI line or a COMponents line for which we didn't supply an exact cofig file, you can play with these two values to see what combination works best. Ideally, you should select a Major Chipset number that most closely matches the model or type of modem you have. The Minor Chipset number is used to fine tune the behavior of the protocol. You'll just have to try different values to find what works best. Telephony Tab (TELECOMponents ONLY!) ============== Help on this new tab has not been implemented in the online help system yet so this is your primary source of information. The Telephone Tab allows you to fine tune the behavior of the Voice Mail subsystem. As with the Chipset Tab you should change these values only if you are having difficulty with VoiceMail or if we did not provide an exact config file for your modem and you are experiencing trouble. Select the closest match from each drop-down for your modem. The other controls in the dialog represent functionality that is supported by TELECOMponents VoiceMail, but may not be supported by your hardware. Check your modem manual to ensure that only the features supported by your hardware are enabled in this dialog. d. Speed improvements ---------------------- Speed improvements should be noticable especially in initialization and modem resetting. Also when queue up a large number of destinations for fax sending. For adding large groups (> 100 records) in the FaxWizard the speed is 11x faster at least! e. Enhanced .wav file conversion support ----------------------------------------- For modems that support linear PCM (.wav) formats we support sound cards directly for both recording and playback. For USR/3COM and other modems that support USR GSM 6.1 we have a seamless converter built in. Also for modems that support Rockwell 4-bit ADPCM we have seamless converter built in. ********************************************************************** * General Information * ********************************************************************** If you have any technical questions, feel free to visit our web site at www.v3inc.com ********************************************************************** * V3, Inc. USA * * * * SOFTWARE PRODUCT LICENSE AGREEMENT AND LIMITED WARRANTY * ********************************************************************** IMPORTANT: Please carefully read the License Agreement before installing the software. The right to use this V3, Inc. USA product is sold only on the condition that the user agrees to the following license. Opening this package and installing the software indicates your acceptance of these terms and conditions. Fees for Distribution of Shareware Versions Disk Vendors, Shareware Distributors and BBS(s) may have charged a nominal fee for the distribution of this Shareware version of CallCenter. This fee does not constitute payment for the Licensed version of CallCenter Pro. Definition of Shareware Shareware distribution gives users a chance to try software before buying it. If you try a Shareware program and continue using it, you are required to register it (or purchase the licensed version as in the case of CallCenter Pro in order to receive SW technical support and SW Updates). Copyright laws apply to both Shareware and retail software, and the copyright holder retains all rights, with a few specific exceptions as stated below. Shareware authors are accomplished programmers, just like retail authors, and the programs are of comparable quality. (In both cases, there are good programs and bad ones!) The main difference is in the method of distribution. The author specifically grants the right to copy and distribute the software, either to all and sundry or to a specific group. For example, some authors require written permission before a commercial disk vendor may copy their Shareware. Shareware is a distribution method, not a type of software. You should find software that suits your needs and pocketbook, whether it's retail or Shareware. The Shareware system makes fitting your needs easier, because you can try before you buy. And because the overhead is lower, prices are lower also. Because we offer you an opportunity to try the CallCenter shareware version free, this should be your gauge to determine whether or not the software is going to meet your minimal requirements. If you find that the free shareware version meets your requirements and you upgrade to the CallCenter Pro version, you must be made aware that all sales with regard to the upgrade are final and now refunds will be honored. Thus it is very important that you make sure that the shareware version meets your minimal requirements as we represent. Again please be aware ALL SALES of the CallCenter Pro are FINAL! LIMITED WARRANTY AND DISCLAIMER OF WARRANTY THIS SOFTWARE AND ACCOMPANYING WRITTEN MATERIALS (INCLUDING INSTRUCTIONS FOR USE) ARE PROVIDES "AS IS" WITHOUT WARRANTY OF ANY KIND. FURTHER, V3, INC., DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE RESULTS OF USE, OF THE SOFTWARE OR WRITTEN MATERIALS IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. IF THE SOFTWARE OR WRITTEN MATERIALS ARE DEFECTIVE YOU, AND NOT V3, INC. OR ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES, ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. THE ABOVE IS THE ONLY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, THAT IS MADE BY V3, INC., ON THIS V3, INC. PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY V3, INC., ITS DEALERS, DISTRIBUTORS, AGENTS OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. NEITHER V3, INC. NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE SUCH PRODUCT EVEN IF V3, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This Limited Warranty shall be governed and construed in accordance with the laws of the State of California. ACKNOWLEDGMENT BY USING THE SHAREWARE VERSION OF CALLCENTER OR CALLCENTER PRO YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LIMITED WARRANTY, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS' TERMS AND CONDITIONS. YOU ALSO AGREE THAT THE LIMITED WARRANTY IS THE COMPLETE AND EXCLUSIVE STATEMENT OF AGREEMENT BETWEEN THE PARTIES AND SUPERSEDE ALL PROPOSALS OR PRIOR AGREEMENTS, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER OF THE LIMITED WARRANTY. Use of this software is permitted only to the extent reasonably required to determine whether to purchase the software. After payment is made, use of this software is limited to use on two single personal computers or workstations which is not used as a server. An additional payment is required for each use on another personal computer, workstation or Network. Only a single copy may be made of this software solely for backup or archival purposes. The software may also be transferred to a single hard disk. Any use of this software in violation of the above is not licensed. Technical Support / Internet Sales Technical support ONLY for CallCenter Pro can be obtained from: USA, CANADA AND INTERNATIONAL --------- V3, Inc. 27242 Rosario Mission Viejo, CA 92692 USA Voice: (949) 364-6983 (9am to 5pm USA Pacific Standard Time) Fax: (949) 364-6978 Internet: support@v3inc.com "http://www.v3inc.com/support.html WORLDWIDE INTERNET SALES --------- V3, Inc. 27242 Rosario Mission Viejo, CA 92692 USA Voice: (949) 364-6983 (USA / CANADA 9am to 5pm PST) Voice: (949) 364-6778 (INTERNATIONAL 9am to 5pm USA PST) Fax: (949) 364-6878 Internet: "http://www.v3inc.com/domorder.html (USA and CANADA) "http://www.v3inc.com/intlorder.html (INTERNATIONAL) Pricing: "http://www.v3inc/pricing.html Purchasing the Licensed Version You may use the shareware version of CallCenter for an indefinite trial period. If you would like to continue to use CallCenter please do so however, you will not have the ability to receive software technical support or access to free software updates. In order to have software technical support and access to free software updates as they become available, you are required to purchase the licensed version of CallCenter Pro for 29.95US$. When you purchase Paint Shop Pro you will have the option to receive the latest licensed version either by Internet download or you may purchase the CD-ROM version for an additional cost for Shipping / Handling.